Refund policy

At Blue Arc we want you to be confident in every purchase. This Refund Policy explains when and how you can return a product, how refunds are processed, how to cancel an order and how our warranty works. It applies to orders placed on bluearcwelds.com and delivered within the United Arab Emirates.

Conditions for return

To be accepted, a returned product must be:

• Unused – never connected to a power or gas supply and never operated
• In its original packaging, with all accessories, cables, torches, manuals and any free items supplied with it
• Complete with its serial number label and any seals intact
• Accompanied by proof of purchase (order number or tax invoice)

All returned products are inspected by our technical team. If a product is returned used, damaged, incomplete or without its original packaging, we may refuse the return or reduce the refund to reflect the loss in value.

Non-returnable items

For safety, hygiene and quality reasons, the following cannot be returned for a change of mind:

• Consumables that have been opened or used, such as welding wire, electrodes, contact tips, nozzles, tungsten and plasma cutting consumables
• Safety and personal protective equipment that has been opened or worn, such as welding helmets, respirator (PAPR) systems, filters and lenses
• Machines that have been installed, connected or operated – these are covered by our warranty instead
• Special-order, custom-configured or non-stock products sourced specifically for your order
• Products sold as clearance or final sale

These exclusions do not apply if the product is faulty, was damaged in transit or is not what you ordered – see Section 4.

Return shipping costs

• Change-of-mind returns: you are responsible for the cost of returning the product, and the original delivery charge is not refundable.
• Damaged, defective or incorrect products: we cover all collection and delivery costs.

For heavy machines, we can arrange collection on your behalf on request. The collection cost will be confirmed in advance and deducted from your refund.

Exchanges

If you would like to exchange an eligible product for a different model, contact us within the 7-day return window. Exchanges are subject to stock availability. Any price difference will be charged or refunded, and the conditions in Section 2 apply to the product being returned.

Order cancellations

• Before dispatch: you may cancel your order free of charge and receive a full refund.
• After dispatch: the order cannot be cancelled, but you may return it under this policy once it has been delivered.
• Special-order and custom-configured products cannot be cancelled once we have placed the order with our supplier.

Your legal rights

Nothing in this policy limits or excludes any rights you have under the consumer protection laws of the United Arab Emirates.

Contact us

For any question about returns, refunds or warranty, contact us:

• Blue Arc Welding Solutions
• Dubai: Airport Road, P.O. Box 5012, Dubai, United Arab Emirates
• Abu Dhabi: Musaffah Industrial Area, P.O. Box 3379, Abu Dhabi, United Arab Emirates
• Phone: +971 4 282 1451
• Email: monatrading@aljallaf.ae

We aim to reply within 24 hours on business days.